Shipping and Returns

What is your return policy?

I want you to love your Amy Eve Jo goods, so items in original/new condition may be returned within 60 days from the order date, for a refund or shop credit.

Sale items may be returned within 30 days of the order for store credit only.

GIFT CARDS are nonrefundable.

Initiate a return by selecting the items you’d like to return from your My Account page. If you received the item as a gift or just don’t have an account, you may fill out the returns request form. Or email

  • When you select your refund in the form of STORE CREDIT or REPLACEMENT: Return shipping is free and we’ll email you a prepaid return shipping label, if you request one.
  • When you select your refund in the form of ORIGINAL FORM OF PAYMENT: You may still order a return shipping label through this form, and $8 will be deducted from your refund. Or, you may use your own shipping method.

How much is shipping?

Domestic US orders

All US shipping is free for orders $150 or more.

Orders under $150 ship for $7 flat rate.

All orders are shipped with tracking and insurance, via USPS or UPS, and you’ll receive your package within 4 days of ship date.

When will my order ship?

In stock items will ship within 3 days.

Backordered items (items not in stock) will ship anywhere between 3 days and 4 weeks, depending on the item. The turnaround time is posted on each product description.

For gifts

Due to the lead time of custom handmade products, if you’d like to send a gift to someone but it won’t arrive in time for the gift-giving day, I can send an email or physical card, which notifies them that they have a gift from you, coming their way. This is kind of like when you send a gift subscription, and they get an email saying that their “first issue will arrive in 6 to 8 weeks.” Just add your message in the comments section of the checkout page and I’ll send them an email or a card.

May I cancel or edit my order?

Sure. Accidents happen. Just email me within 12 hours at or fill out the contact form. Beyond 12 hours, I’ll accept cancellation requests at my discretion, so go ahead and ask and I’ll probably accommodate you.