What is your return policy?
I want you to love your Amy Eve Jo goods, so items in original/new condition may be returned within 60 days from the order date, for a refund or shop credit.
Sale items may be returned within 30 days of the order for store credit only.
GIFT CARDS are nonrefundable.
Initiate a return by selecting the items you’d like to return from your My Account page. If you received the item as a gift or just don’t have an account, you may fill out the returns request form. Or email firstname.lastname@example.org.
- When you select your refund in the form of STORE CREDIT or REPLACEMENT: Return shipping is free and we’ll email you a prepaid return shipping label, if you request one.
- When you select your refund in the form of ORIGINAL FORM OF PAYMENT: You may still order a return shipping label through this form, and $8 will be deducted from your refund. Or, you may use your own shipping method.
How much is shipping?
Domestic US orders
All US shipping is free for orders $150 or more.
Orders under $150 ship for $7 flat rate.
All orders are shipped with tracking and insurance, via USPS or UPS, and you’ll receive your package within 4 days of ship date.
When will my order ship?
In stock items will ship within 3 days.
Backordered items (items not in stock) will ship anywhere between 3 days and 4 weeks, depending on the item. The turnaround time is posted on each product description.
Due to the lead time of custom handmade products, if you’d like to send a gift to someone but it won’t arrive in time for the gift-giving day, I can send an email or physical card, which notifies them that they have a gift from you, coming their way. This is kind of like when you send a gift subscription, and they get an email saying that their “first issue will arrive in 6 to 8 weeks.” Just add your message in the comments section of the checkout page and I’ll send them an email or a card.
May I cancel or edit my order?
Sure. Accidents happen. Just email me within 12 hours at email@example.com or fill out the contact form. Beyond 12 hours, I’ll accept cancellation requests at my discretion, so go ahead and ask and I’ll probably accommodate you.